Appointment Cancellation Policy
Your appointment represents time that is set aside for you. If you must cancel or reschedule your appointment or you will be late, please notify us as far in advance as possible. We prefer 24 hours notice. Our goal is to see our patients when they want and need to be seen. You can help us accomplish this by taking your appointment time seriously and making a commitment to remember and keep it. Appointment rescheduling or cancellations must be made 24 hours in advance to avoid a cancellation fee. ($25/office visit OR $50/in-office surgery per occurrence.)
Prescription Refills Policy
Medication refills will require 24 hours notice. Please have your pharmacy fax us for refills at 512-443-7077. It will not be possible to refill any medications which were not originally prescribed by this office (or if you have not had an annual exam here within the past year). As your medical records are not available after hours, routine or narcotic medications will not be refilled after hours or on the weekends – please call the office before these times.
Payment Policy
Full payment for services and/or your copays are required at the time services are provided. Special financial arrangements may be made in the business office for surgical services after the verification of coverage.
Self Pay Patients
Full payment is due at the time of service. We accept cash, Visa, MasterCard, Discover, and American Express.
Insurance
We highly recommend that you READ YOUR INSURANCE BOOKLET or a copy of the contract your policy falls under to determine your benefits. Should your insurance carrier require you to use specific ancillary facilities (labs, x-rays, etc), inform your nurse. It is imperative we receive this information at the time of service. Failure to do so may result in charges to you which your insurance may not cover. Your insurance is an agreement between you and your insurance company. You are responsible for timely payment of your account.
**If you have an insurance plan that we are not contracted with, full payment is due. We will gladly give you an itemized statement so that you may file the claim with your insurance company for reimbursement.
**Filing insurance claims is a service we provide free of charge but in no way relieves you from the responsibility of your bill. It is your responsibility to know your insurance policy coverage and benefits. It is also your responsibility to let us know of any insurance changes in a timely manner.
Returned Checks
Checks returned for Non-Sufficient Funds will be charged a fee of $25.00. We do not re-deposit an NSF check a second time. Balances must be handled by cash, credit card or money order.